Legal

Privacy Policy

Effective: August 29, 2026

Grand Valley Home Help is an independent home-service information and referral resource. This policy explains what information we may collect, why we collect it, and how it may be used or shared.

Information we may collect

If you voluntarily submit a service request, we may collect information such as your name, phone number, email address, property or service location, homeowner or property-responsibility status, the type of problem you are experiencing, urgency, preferred contact timing, and other information you choose to provide.

We may also receive ordinary website-use information such as pages viewed, referral source, device/browser information, and approximate location derived from technical data if analytics tools are enabled.

Why we use information

We may use submitted information to:

• understand and respond to a service request;
• determine whether a request appears appropriate for a participating provider;
• facilitate an introduction to an independent local service provider;
• operate, protect, and improve the website and referral service;
• prevent abuse, fraud, or misuse; and
• comply with applicable legal obligations.

Sharing service requests

When you explicitly request professional contact, we may share the information needed to fulfill that request with one independent local service provider selected for the request. The provider may use the information to contact you about the specific service you requested.

We do not intend to place a submitted request into a broad multi-buyer marketing list. If our model changes materially, this policy and the disclosure presented at the point of collection should be updated before the new use begins.

Service providers that help us operate the site

We may use third-party technology providers for hosting, form processing, analytics, security, email delivery, or similar operational purposes. These providers may process information as necessary to provide their services.

Compensation

Grand Valley Home Help may receive compensation from participating service providers in connection with referrals, leads, calls, appointments, or other qualified introductions. Compensation does not change the price or terms a provider may offer you, and we do not guarantee that a particular provider will accept or respond to a request.

Data retention

We aim to retain personal information only for as long as reasonably necessary to operate the referral service, maintain business records, resolve disputes, prevent abuse, and meet legal obligations. Specific retention periods may vary by the systems used to process a request.

Security

No internet transmission or storage system can be guaranteed completely secure. We use reasonable administrative and technical measures appropriate to the nature of the information we handle, but cannot promise absolute security.

Your choices

You do not have to submit a service request to use our educational content. If you want to ask about information you previously submitted, request correction or deletion, or withdraw a request that has not yet been shared, contact us using the contact method published on this website once available.

Children

This website is intended for adults seeking home-service information and is not directed to children under 13.

Changes to this policy

We may revise this policy as the service evolves. Material changes should be reflected by updating the effective date and, where appropriate, the notice presented when information is collected.

Contact

A dedicated business contact email will be published before public lead collection is activated.